The power of Correos Express for your ecommerce business: how it works

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✨ Post actualizado el 05/06/2024 por David Costarrosa

The power of Correos Express for your ecommerce business: how it works
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Speed and efficiency.

Two fundamental qualities that any ecommerce store must have in order to offer a shipping service that meets the demands of today’s customers.

The company that has raised that bar is none other than Amazon.

As they confirm within their “Shipping and delivery”, section, the standard shipping option delivers packages to customers’ homes within a maximum of 3 working days.

However, if what you want is a Premium shipment, you can have it within 24 hours of placing the order.

Gone are the days when you had to wait up to 30 days to be able to enjoy a product purchased online.

As a result, the Correos Group has created Correos Express, which offers an e-commerce service for companies that want to improve the quality of their customer service.

As we explained in our article “How to provide e-commerce after-sales service”, customers place great value on speed and reliability when they receive their order.

That’s why in this article we are going to tell you all the secrets so that you can find out exactly what the Correos Express service consists of and what it can offer your ecommerce business.

Correos Express Services for Ecommerce

“We adapt to your present and your future…”

That is the phrase that sits atop the Correos Express business portal in the Ecommerce section.

And this is how they approach it, since their fee is divided into what they consider to be the 3 stages of knowledge of your online business.

Stage 1: 1 to 50 shipments/month

Stage 1

1 to 50 shipments/month

Stage 2: From 50 to 500 shipments/month

Stage 2

50 to 500 shipments/month

Stage 3: More than 500 shipments/month

Stage 3

More than 500 shipments/month

Domestic Shipments

Among its shipping services, Correos Express offers different options.

Shipping in Spain and Portugal

Paq24

Delivery on the next working day (including Saturday) to the day of collection within Spain and Portugal. For Ceuta, Melilla, Andorra and Gibraltar, delivery is on the second working day.

ePaq24

Company-Individual delivery scheduled on the next working day (including Saturday) after the day of admission. The cost is the same as Paq24 and includes a free delivery time slot prediction notice.

Paq14

An express service that is delivered on the working day following shipment acceptance and before 2 p.m. on the Spanish mainland. It is also available for the Balearic and Canary Islands but only for documentation.

Paq Empresa 14

Another of the shipment options between Company-Individual for delivery on the next working day and before 2 p.m. Same price as Paq24.

Paq10

Delivery service by 10 a.m. on the next working day following the day of shipment acceptance and available for Spanish provincial capitals, more than 500 towns and the main districts of Portugal.

Island shipments

Islas Express

Express air service to the Balearic Islands, Canary Islands, Azores and Madeira with scheduled delivery service within two working days from the date of shipment acceptance in the Balearic Islands, Gran Canaria and Tenerife. Three working days for the rest of the Canary Islands.

Islas Marítimo

Non-urgent maritime service with scheduled delivery from 4 to 10 working days after shipment acceptance.

Islas Docs

Delivery of documentation scheduled for the next working day after shipment acceptance for Gran Canaria and Tenerife and two working days for the rest of the Canary Islands.

International Shipments

Internacional Express

Express air service with worldwide coverage for delivery of documents and packages that includes standard insurance and online tracking.

Internacional Estándar

This is a more economical service with less time-sensitive deliveries.

In the case of the majority of European Union countries, delivery time is between 2 and 3 working days.

It includes international insurance and online tracking.

Integration with Ecommerce platforms

If there is one thing that characterizes the world of ecommerce, it is its adaptability and ease of managing different tools in a single place.

Correos has an API integration service that will allow you and your customers to manage all their packages from any platform such as Ebay, Amazon, Shopify, Woocommerce, among others.

The service is available for most of the packages mentioned above and has functionalities such as labeling, requesting pickups, tracking shipments, retrieving delivery images and locating delivery points for a package.

CityPaq smart lockers

Another service available is smart lockers.

The main purpose is to provide pickup points for your online store. Your customers will be able to receive their purchases and even make returns.

This option guarantees 100% effectiveness in terms of delivery rate and is a very interesting option for customers with working hours and delivery times that do not align with those of Correos.

Rates

Correos Express has a service that calculates the shipping rate of a package in real time depending on the origin, destination, weight and measurements.

Let’s take an example of a package shipped from Valencia to Madrid with dimensions of 50cm x 50cm x 50cm and a weight of 1.5kg.

Now let’s do the same but for a package shipped from Valencia to Geneva, Switzerland.

Benefits of using Correos Express with your ecommerce business

Correos Express is the largest logistics company in Spain and a world leader.

Why use Correos Express for your ecommerce business?

Using Correos Express will give you added customer confidence because Correos de España is one of the most recognized national and international shipping companies with over 300 years of history.

Among its main benefits, we can highlight:

  • The largest distribution network in Spain for domestic shipments.
  • Partnerships with logistic partners for international shipments.
  • Tracking of each package in real time through its portal or mobile application.
  • Notifying customers of the status of their delivery via SMS.
  • Choice of time slot to receive the package.
  • Saturday delivery.
  • Possibility of second delivery attempt.
  • Flexible return in any of the 2,300 available offices.
  • Integration with platforms such as Ebay, Amazon, Woocommerce, PrestaShop, Shopify or Magento.
  • Reverse logistics.
  • Returns portal with Paq Return Service so that customers can return their packages at any Correos office.

Why is it better to use Correos Express via Beeping?

Working with Beeping will be a significant competitive advantage when it comes to providing the customer with an effective solution regarding the logistical process of their parcel.

Beeping rates vs. Correos Express rates

When we talk about competitive advantages, one of the most crucial factors is the price. That’s why we’ll list our shipping rates here so that you can see the difference for yourself.

Spain (Peninsula)
KilogramsCorreos ExpressBeepingSAVINGS with Beeping
18.06 €3.50 €4.56 €
28.25 €3.50 €4.75 €
38.64 €4.20 €4.44 €
49.04 €4.40 €4.64 €
511.88 €4.60 €4.68 €
611.88 €4.60 €7.28 €
711.88 €4.60 €7.28 €
811.88 €5.15 €6.73 €
911.88 €5.40 €6.48 €
1011.88 €5.60 €6.28 €
Balearic Islands
KilogramsCorreos ExpressBeepingSAVINGS with Beeping
111.00 €5.75 €5.25 €
216.03 €6.60 €9.43 €
320.57 €7.00 €13.57 €
425.13 €7.50 €17.63 €
529.68 €7.90 €21.78 €
652.81 €13.00 €39.81 €
752.81 €13.00 €39.81 €
852.81 €13.00 €39.81 €
952.81 €13.00 €39.81 €
1052.81 €13.00 €39.81 €
Portugal
KilogramsCorreos ExpressBeepingSAVINGS with Beeping
19.86 €4.20 €5.66 €
210.27 €4.40 €5.87 €
310.67 €4.50 €6.17 €
411.09 €4.70 €6.39 €
511.37 €4.70 €6.67 €
614.06 €4.80 €9.26 €
714.06 €4.80 €9.26 €
814.06 €5.10 €8.96 €
914.06 €5.40 €8.66 €
1014.06 €5.60 €8.46 €

To give you a better idea, here is a table using as a reference a package weighing 3kg, measuring 30cm x 25cm x 24cm, shipping from Valencia to Madrid.

Package weighing 3kg and measuring 10cm x 10cm x 10cmBEEPINGCORREOS EXPRESS
Shipping cost4.20€8.64€
Delivery time24/48 hours24/48 hours
Can you track the package?Yes, with the tracking number on the Beeping SoftwareYes, by entering the tracking number in the Correos Express portal
Customer service for issuesPersonalizedGeneral
Returns ManagementYou can open a ticket from the Beeping software and request that the case be analyzed so that Correos can pick up the package at the customer's address.Customer has to go to the Correos post office

One of the most important benefits of using the Beeping service, is that you will be able to manage incidents directly with our team on an individual basis.

Also, unlike working with Correos where you have to bear the cost and time of putting each order together, you will save time and money as we take care of making the package and printing the label for the shipments for you.

We are dedicated to offering the best solutions so that your customers feel safe and protected from any problems that may arise during the logistics process of their parcel.

How to use Correos Express via Beeping

In this section we will explain step by step how to manage orders through Beeping software and the Correos Express portal.

“Beeping is the company that manages the packages and sends the order. Once shipped, the tracking management can be done through the Beeping Software and the breakdown of each order is displayed in the Correos Express portal”.

Beeping Software: How to access all the details of an order

From the “Orders” section of the Beeping software, you will see a list of all the orders in your store so you can follow the exact status of each one of them.

By clicking on one of them you will be able to access all the detailed information.

In the “Additional Information” section, you will find out the payment method, the status, the courier and the CEX tracking number if you wish to share it with the customer.

You will also be able to see a step-by-step view of the status of the shipped package.

How to manage incidents using Beeping software

Incidents are part of the business and normally, a percentage of the packages sent cannot be delivered due to problems with the address, inconveniences in the reception if the customer is not at the delivery address or even that he/she regrets and decides not to receive it.

From Beeping we have been concerned so that the incidents are as less traumatic as possible during the sales process.

For that reason, we have incorporated into our software a special section in which you can manage all the incidents without having to resort to the Web of Correos.

How to do it?

We explain it in 3 simple steps.

Step 1

Within the “Orders” section, click on “Incidents”.

Once inside, you’ll be able to see the list of all orders that have any issues needing resolution.

You can also use filters if you want to be more specific about any of your stores or the types of issues.

Step 2

When you have located the order with the issue, you simply need to click on the three dots to the right of the status and select “Solve”.

Step 3

Once we have selected the “Solve” option, we will be able to choose the best solution to finalize the issue with the order without needing to visit the Correos website.

Conclusion

Understanding the importance of a good logistics service is the first step to building a stable business over time.

The facts have marked Dropshipping as a turning point in e-commerce.

However, the evolution of this method has been what we call “Selling with stock”, which allows you to set up a store from scratch and offer a logistics service with deliveries in 24 or 48 hours, similar to those of the world’s major brands.

That is what Beeping does, and together with Correos Express our priority is to provide a solution to one of the most widely requested demands made by consumers around the world.

In this guide you have learned the advantages of having the structure and the potential offered by Beeping to manage your customers’ packages through a partner like Correos Express.

Keep in mind that by providing a quality service to each of your customers, you will be gaining allies who will not only continue to buy your products, but will also be a way to advertise your store for free.

Frequently Asked Questions

  • How can I integrate Correos Express into my ecommerce platform?

    You can do it through the API provided by the Correos Express portal or by using the Beeping Software where you can manage all the tracking online until the package reaches the customer.

     

  • What shipments does Correos Express offer for bulky or fragile products?

    Through its Paq services in its 10, 14 or 24 options you can send items up to 40kg with a total size of 240cm (the longest dimension of which cannot exceed 120cm).

     

  • How are returns handled by Correos Express?

    Correos Express has a Returns Portal from which you can manage the return of a national or international shipment quickly and easily.

     

  • What security measures does Correos Express use to guarantee package delivery?

    First of all, you can opt for envelopes or boxes designed to keep the product safe from possible bumps. Then, the use of an online tracking system will allow you to know in real time where the package is. In addition, some of its services have additional insurance in case of loss or breakage of the product.

     

  • Does Correos Express offer warehousing and inventory management solutions for ecommerce?

    No. That’s why there’s nothing better than using Beeping for your ecommerce business.
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